5999b Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 5999b ("we", "us", "our") collects, processes, stores and protects personal information provided by users ("you", "your") of the 5999b online casino and sports betting platform accessible at https://5999b.app (the "Platform"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately and contact us to request account closure.

Privacy at a Glance

1. Information We Collect

We collect two broad categories of information: information you provide directly to us when registering or using the Platform, and information collected automatically when you interact with our services.

Information You Provide

• Full legal name, date of birth and mobile phone number provided at registration.
• Identity verification documents submitted during KYC, such as a national ID or passport copy.
• Payment information including the mobile banking number (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full payment credentials — only the reference details needed to process transactions.
• Communications you send us, including support messages, feedback and any complaints.

Information Collected Automatically

• Device and browser type, operating system version, IP address and approximate geographic location derived from your IP address at the time of access.
• Session activity data including pages visited, games played, bets placed, time spent and navigation paths through the Platform.
• Cookie identifiers and similar tracking technologies as described in Section 5 of this Policy.

2. How We Use Your Information

5999b uses the information we collect for the following legitimate business purposes:

• To create and manage your account, verify your identity and process deposits and withdrawals via bKash, Nagad, Rocket and Upay.
• To provide, maintain and improve the Platform and the games, sports betting markets and services available on it.
• To comply with our legal obligations, including anti-money laundering (AML) checks, fraud detection and responsible gaming duties.
• To send you account-related notifications such as deposit confirmations, withdrawal updates and important security alerts.
• To send you promotional communications about bonuses, new games and seasonal offers where you have opted in to receive such communications. You may opt out at any time by contacting support.

3. Sharing Your Information

5999b does not sell, rent or trade your personal data. We may share your information with third parties only in the following limited circumstances:

• Service providers who assist in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay), KYC verification services, fraud prevention providers and cloud hosting infrastructure. These providers are contractually bound to process your data only as directed by 5999b and to maintain appropriate security standards.
• Law enforcement or regulatory authorities where we are required to do so by applicable law, court order or legal process.
• Any successor entity in the event of a merger, acquisition or sale of all or substantially all of the assets of 5999b, in which case users will be notified.

4. Cookies & Tracking Technologies

5999b uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser. We use the following categories of cookies: (a) Essential cookies — strictly necessary for the Platform to function, including session management, authentication and security. These cannot be disabled. (b) Analytical cookies — used to understand aggregate usage patterns, identify performance issues and measure the effectiveness of content. These do not identify you personally.

Most mobile browsers allow you to refuse or delete cookies through their settings menu. Please note that disabling essential cookies may prevent the Platform from functioning correctly. Analytical cookies can be disabled without affecting core functionality. Continued use of the Platform without changing your cookie settings constitutes acceptance of our use of cookies as described in this Policy.

5. Data Retention

5999b retains your personal information for as long as your account remains active and for a reasonable period thereafter as required to meet our legal, compliance and business obligations. Specifically, transaction records and KYC documentation are retained in accordance with applicable financial record-keeping requirements.

If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are legally required to retain certain records for a specified minimum period. If you would like to request deletion of your data, please contact our support team.

6. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 5999b:

• Right of access — you may request a copy of the personal data we hold about you.
• Right of rectification — you may ask us to correct inaccurate or incomplete personal data.
• Right of erasure — you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data while a dispute or concern is being resolved.

To exercise any of these rights, please contact the 5999b support team via live chat on the Platform or by email at [email protected]. We aim to respond to all valid data rights requests within 5 business days.

7. Security of Your Data

5999b implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include SSL encryption for all data in transit, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews.

While we take all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your account or personal information has been compromised, please contact us immediately via live chat or email so that we can take appropriate action.

8. Third-Party Links & Services

The Platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming and Spribe. These providers operate their own privacy practices in connection with the game software they supply. 5999b is not responsible for the privacy practices of third-party game providers, and we encourage you to review their respective privacy notices if you have concerns. This Policy applies solely to information collected directly by 5999b through the Platform.

9. Children's Privacy

The Platform is strictly intended for adults aged 21 years and above. 5999b does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make material changes, we will post the revised Policy on this page with an updated effective date. We encourage you to review this Policy periodically. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the personal data 5999b holds about you, please contact our support team via live chat available directly on the Platform, or by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We treat all privacy-related enquiries with priority and aim to respond within 5 business days.